Returns and Exchanges Policy

At Kravitz, we are committed to your satisfaction and allow for returns or exchanges within 14 days of receiving your order, provided items are in their original packaging and unused. We strive to make the return process as simple and efficient as possible for all our customers.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number to request a return authorization.

• 2.
  Pack the Items

  Place the items in their original packaging, ensuring they are securely sealed and include all original tags and documentation.

• 3.
  Drop Off or Ship

  Bring your package to any Kravitz retail branch nationwide or ship it back to our central warehouse using a tracked courier service.

• 4.
  Refund Processing

  Once our team inspects the returned goods, a refund will be issued to your original payment method within 7-10 business days.