Frequently Asked Questions
Everything you need to know about shopping with Kravitz
What are the available shipping options and delivery times?
We offer home delivery and pickup from over 80 Kravitz branches nationwide. Home delivery typically takes 3-7 business days, while branch pickup is usually available within 2-4 business days.
What is your return policy for office supplies and electronics?
You can return unused items in their original packaging within 14 days of purchase. Please note that software, opened ink cartridges, and certain electronic devices may have specific restrictions under consumer protection laws.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also support secure online payment platforms and Kravitz gift cards.
Do you offer bulk discounts for businesses or schools?
Yes, Kravitz Business provides specialized pricing and solutions for corporate clients and educational institutions. Please contact our B2B department for a customized quote.
How can I track my online order?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also monitor your order status by logging into your account on our website.
Are the products sold on the website covered by a warranty?
All electronic products and high-end stationery carry an official manufacturer's warranty. The duration and terms vary by brand and are specified on the product page.